Shipping policy

Shipping Policy

At White Flower Farm, we are passionate about helping customers bring beauty and greenery into their homes and outdoor spaces. We understand the importance of receiving your plants, planters, and gardening products safely and on time, and we are committed to providing a reliable shipping experience.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Orders are not processed, packed, or shipped on weekends or public holidays. During seasonal promotions and peak periods, processing times may be slightly extended.

Shipping Methods

Standard Shipping – DHL / FedEx

  • Carrier: DHL or FedEx

  • Estimated Delivery Time: 7–14 business days

  • Shipping Cost: $12.95 USD

This shipping option provides fast, dependable delivery with full shipment tracking.

Free Shipping – EMS

  • Carrier: EMS

  • Estimated Delivery Time: 12–24 business days

  • Shipping Cost: Free on orders over $50 USD

Orders under $50 USD may be subject to shipping charges calculated at checkout.

Packaging & Product Protection

Our collection includes houseplants, artificial plants, orchids, flowering plants, outdoor plants, planters, and plant care products.

To help ensure products arrive in excellent condition, all orders are carefully inspected and securely packaged before shipment. Plants, bulbs, delicate blooms, and decorative planters receive additional protective packaging when necessary to minimize movement and reduce the risk of transit damage.

Shipping Destinations

We proudly serve customers around the world.

Available Shipping Regions

  • North America

  • South America

  • Europe

  • Africa

  • Oceania

Shipping Restrictions

We currently do not ship to:

  • Asia

  • Remote or hard-to-reach regions where carrier services are unavailable

If your shipping address falls outside our service area, our customer support team will contact you promptly.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment directly through the carrier's tracking platform.

Please allow up to 72 hours for tracking updates to become available after shipment.

Delivery & Inspection

Please inspect your package carefully upon delivery.

If your package arrives damaged or if you notice any issues with the contents:

  • Take clear photographs of the package and products.

  • Retain all original packaging materials.

  • Contact our customer support team as soon as possible.

Prompt reporting helps us provide timely assistance and resolution.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, inspection fees, or other charges imposed by the destination country.

These fees are not included in the purchase price or shipping costs and are the sole responsibility of the customer.

We recommend reviewing your local import regulations before placing an order.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs clearance procedures

  • Adverse weather conditions

  • Transportation disruptions

  • Peak seasonal shipping volumes

  • Other unforeseen logistical events

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

White Flower Farm
1702 Kings Highway
Brooklyn, NY 11229, USA

Email: support@whiteflowerfarm-us.com

Website: whiteflowerfarm-us.com